Curriculum Vitae

I worked remotely selling cars. I sold used cars imported from France, Germany, and Italy. My work was focused on an English-speaking audience. I called through the lead database based on submitted requests. I processed incoming email inquiries and communicated with customers over the phone. I was fully familiar with all terms of cooperation, purchasing, paperwork, delivery, sales of additional services, insurance, and special conditions for VIP clients. 

Key Responsibilities:

• Team Leadership & Shift Management – Supervise a team of 5–8 bartenders and waitstaff, create work schedules, conduct onboarding, and ensure smooth daily operations during peak hours.
• International Customer Relations – Serve a diverse clientele of local Spanish residents and tourists from the UK, USA, Scandinavia, and other European countries. Build instant rapport, handle complaints in English/Spanish, and turn negative experiences into positive reviews.
• Sales & Upselling – Proactively recommend premium drinks, menu pairings, and daily specials. Consistently achieve monthly sales targets by training staff on suggestive selling techniques.
• Inventory & Cost Control – Manage stock levels, order supplies from local distributors, reduce waste, and perform end-of-day cash reconciliations.
• Conflict Resolution & Objection Handling – De-escalate tense situations with dissatisfied customers or intoxicated guests, using calm communication and problem-solving skills to maintain a safe, welcoming environment.
• Event Coordination – Organize live music nights, themed parties, and private bookings; coordinate with external vendors and promote events via social media to increase foot traffic.
• Reporting & Compliance – Track daily revenue, monitor labor costs, and ensure full compliance with Spanish health, safety, and alcohol licensing laws.

Key Achievements

• Increased average customer check by 15% through staff upselling training.
• Maintained 4.8+ star rating on Google/TripAdvisor among English-speaking reviews.
• Successfully managed bar during peak tourist season (June–September) with zero major incidents.

Speciality ''Jurisprudence''

Master Degree Program Subject Area ''Law''